Effective Communication Skills Training
Course Duration: 2 Days
Course Overview:
communication skill training is a fundamental skill in both personal and professional life. This training course is designed to enhance participants' communication skills, enabling them to express themselves clearly, listen actively, and build strong interpersonal relationships. Through a combination of theory, practical exercises, and real-world scenarios, participants will gain the confidence and skills needed to communicate effectively in a variety of contexts.
Effective communication skills training is essential in today's interconnected world. This training equips participants with the tools and techniques needed to communicate clearly, confidently, and empathetically.
Through a combination of interactive exercises, real-world scenarios, and expert guidance, participants learn to overcome communication barriers, listen actively, adapt their style to different situations, and navigate difficult conversations with finesse. W
Whether in the workplace or everyday life, this training empowers individuals to build stronger relationships, resolve conflicts, and ultimately achieve their personal and professional goals through the power of effective communication.
Video to reduce attrition ration
Course Objectives:
By the end of this course, participants will be able to:
- Understand the key elements of effective communication.
- Identify barriers to effective communication and strategies to overcome them.
- Develop active listening skills to improve understanding and rapport.
- Communicate assertively and confidently in various situations.
- Adapt their communication style to different audiences.
- Resolve conflicts and difficult conversations with poise and professionalism.
- Use non-verbal communication effectively.
- Employ digital communication tools and etiquette.
Foundations of Effective Communication
Session 1: Introduction to Communication
- Definition and importance of communication
- The communication process
- Types of communication (verbal, non-verbal, written)
Session 2: Barriers to Communication
- Common barriers and their impact
- Strategies to overcome communication barriers
- Exercise: Identifying and addressing barriers
Session 3: Active Listening
- The importance of active listening
- Key listening skills and techniques
- Practical exercises and role-play
Session 4: Assertive Communication
- Understanding assertiveness
- Communicating assertively vs. passively or aggressively
- Role-play scenarios for assertive communication practice
Advanced Communication Skills
Session 5: Adapting Communication Styles
- Recognizing different communication styles
- Tailoring your message to different personalities
- Group activity: Style adaptation exercise
Session 6: Conflict Resolution and Difficult Conversations
- Understanding conflict and its causes
- Strategies for resolving conflicts
- Role-play: Difficult conversation simulations
Session 7: Non-Verbal Communication
- The power of body language
- Facial expressions, gestures, and posture
- Video analysis and exercises
Session 8: Digital Communication Etiquette
- Email, chat, and social media etiquette
- Professionalism in virtual communication
- Best practices for online meetings and presentations
Course Assessment and Certification:
- Participants will be assessed through quizzes, group activities, and role-play exercises.
- A certificate of completion will be awarded to participants who successfully complete the course.
Materials Provided:
- Course workbook with key concepts and exercises.
- Handouts, templates, and resources for further learning.
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