Quality Circle

What is Quality Circle?

Quality Circle is a management technique that involves a group of employees who come together voluntarily to identify and solve quality-related problems in their organization. The concept was first introduced in Japan in the 1960s by Dr. Kaoru Ishikawa, a renowned quality control expert.

Quality Circle is a participatory approach that empowers employees to take ownership of quality-related issues in their organization. The primary objective of Quality Circle is to improve the quality of products and services by involving employees in the quality improvement process.

The Structure of Quality Circle

The structure of Quality Circle involves a group of employees who work together to identify and solve quality-related problems in their organization. The group is usually comprised of six to twelve members who are from the same work area or department.

The members are selected based on their interests, expertise, and willingness to participate in the quality improvement process.

The Quality Circle group is led by a facilitator who is responsible for organizing meetings, guiding discussions, and ensuring that the group follows the quality improvement process.

The facilitator is usually a senior employee who has experience in quality control and management.

Understanding the Structure of Quality Circles

Quality circles typically consist of 6 to 12 members who meet regularly to discuss and solve problems. The structure of quality circles includes the following components:

1. Leader

A quality circle has a leader who is responsible for coordinating the activities of the group. The leader's role is to ensure that the group stays focused on its objectives and that everyone has an opportunity to contribute.

2. Facilitator

The facilitator is responsible for organizing the meetings and ensuring that the group follows the agenda. The facilitator also ensures that all members have an opportunity to express their views and that discussions remain focused.

3. Members

The members of the quality circle are the employees from the same work area. The members bring their knowledge and expertise to the group and work together to solve problems.

4. Problem Statement

The quality circle begins with the identification of a problem. The problem statement should be clear and concise, and it should be something that the quality circle can address.

5. Analysis

Once the problem has been identified, the quality circle conducts an analysis to determine the root cause of the problem. The analysis should be data-driven and objective.

6. Solution Development

Once the root cause of the problem has been identified, the quality circle develops potential solutions. The solutions should be practical, cost-effective, and feasible.

7. Implementation

After the solutions have been developed, the quality circle implements them. The implementation should be monitored and evaluated to ensure that it is effective.

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Training Methodology

Our training methodology is interactive and engaging, designed to facilitate active learning and knowledge retention. It encompasses a mix of multimedia presentations, group discussions, case studies, and role-playing exercises. This approach ensures participants not only grasp theoretical concepts but also acquire practical skills to establish and lead effective quality circles.

Benefits of quality circle

Implementing quality circles can provide a variety of benefits to an organization, including:

  1. Increased productivity: Quality circles can help identify inefficiencies and areas for improvement in the production process, leading to increased productivity and efficiency.
  2. Improved quality: By identifying and addressing quality issues, quality circles can improve the quality of the products or services being produced.
  3. Employee engagement: Quality circles give employees a sense of ownership and involvement in the improvement process, leading to increased job satisfaction and engagement.
  4. Cost savings: By reducing waste, improving efficiency, and increasing productivity, quality circles can help organizations save money and increase profitability.
  5. Enhanced communication: Quality circles promote open communication and collaboration between employees, leading to better problem-solving and decision-making.
  6. Continuous improvement: Quality circles encourage a culture of continuous improvement, where employees are always looking for ways to improve processes and products.
  7. Competitive advantage: By improving quality and efficiency, quality circles can help organizations gain a competitive advantage in their industry.

Overall, implementing quality circles can lead to a more engaged, productive, an

How to implement Quality circle:

  • Firstly, the management is informed about the quality control process that is being planned.
  • A committee is formed, and key persons such as a coordinator and in-house coach are selected.
  • The scope is defined, and areas of application are identified.
  • First-line supervisors in the identified areas are given QCC presentations. It is important to make these
  • Impressive, and valuable tips on the subject are available.
  • This is followed up with extensive training for coordinators and middle management on the process and their roles.
  • Employees are invited to become members of a circle and trained suitably once they sign up. Thus, a circle is formed and begins work. These may give rise to other circles.
  • Problems are discussed and solved in a systematic manner in the QCCs. It is very important that solutions are implemented as quickly as possible, to maintain the momentum.
  • You can also hire us to train your staff for 7 qc tool training

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How Do Quality Circles Operate?

Quality circles operate through a structured process that involves several steps. Here is a general overview of how quality circles operate:

  1. Identify the problem: The first step is to identify a problem or issue that needs to be addressed. This can be done through brainstorming sessions or by analyzing data to identify areas that need improvement.
  2. Form a team: Once a problem has been identified, a team is formed to address it. This team is typically composed of employees from different departments who have relevant knowledge or expertise.
  3. Define the problem: The team then defines the problem more clearly by gathering additional data, analyzing the root causes, and identifying possible solutions.
  4. Develop a solution: Based on the analysis of the problem, the team develops a solution that is feasible and effective. This may involve testing different approaches or creating a prototype to test the solution.
  5. Implement the solution: Once the solution has been developed, it is implemented on a small scale to test its effectiveness. Feedback is collected and adjustments are made as necessary.
  6. Monitor and evaluate: After the solution has been implemented, the team monitors its performance and evaluates its effectiveness. This can be done through data analysis, surveys, or other methods.
  7. Standardize and sustain: If the solution is effective, it is standardized and implemented on a larger scale. The team also develops a plan to sustain the solution over time to ensure long-term success.

Throughout this process, quality circles rely on teamwork, communication, and collaboration to ensure that the problem is effectively addressed and the solution is sustainable.

Learn from free video : 7 qc tool training Programe

Problem-Solving Tools and Techniques Used by Quality Circles: List and Explanation

Quality Circles (QC) are an integral part of Total Quality Management (TQM) systems, where groups of employees come together to solve problems related to their work processes. QC teams use a range of problem-solving tools and techniques to identify, analyze, and resolve issues that affect product quality, productivity, and customer satisfaction. In this article, we'll discuss some of the most commonly used problem-solving tools and techniques employed by QC teams, along with their applications.


Brainstorming is a creative problem-solving technique that involves generating a large number of ideas in a short amount of time. QC teams use brainstorming to identify potential causes of problems and to come up with new ideas for process improvements. During a brainstorming session, all members of the team are encouraged to contribute ideas, without fear of criticism or rejection. The focus is on quantity, not quality, of ideas. Once all ideas are collected, the team can then evaluate and refine them for further analysis.

Pareto Chart

A Pareto chart is a graphical representation of data that highlights the most significant sources of problems. QC teams use Pareto charts to identify the most common causes of defects and prioritize them for improvement. The chart consists of a bar graph with categories on the X-axis and the frequency or cost of problems on the Y-axis. The bars are arranged in descending order of importance, allowing the team to focus on the vital few causes that account for the majority of problems.

Fishbone Diagram

A Fishbone diagram, also known as an Ishikawa diagram or cause-and-effect diagram, is a visual tool used to identify the root cause(s) of problems. The diagram resembles a fishbone, with the problem at the head and the contributing factors branching out like bones. QC teams use Fishbone diagrams to identify all possible causes of a problem, categorize them into major groups, and determine which factors are most likely to contribute to the issue.

5 Whys

The 5 Whys is a simple yet effective technique that helps QC teams get to the root cause(s) of problems. It involves asking "Why?" five times in succession until the underlying cause(s) of a problem are identified. QC teams use the 5 Whys technique to go beyond the symptoms of a problem and identify its true cause(s), which can help prevent recurrence.


A Histogram is a graphical representation of data that shows the frequency distribution of a variable. QC teams use histograms to analyze data and identify patterns or trends that may indicate the presence of problems. The histogram consists of a series of vertical bars that represent the frequency of data values within each category. QC teams use histograms to identify variations in processes and products, which can be used to improve quality.

Control Chart

A Control chart is a statistical tool used to monitor processes and track their performance over time. QC teams use control charts to determine whether a process is stable or not and to identify any special causes of variation. The chart consists of a line graph with the process mean and control limits, which are calculated based on historical data. QC teams use control charts to maintain process stability and to detect any changes in performance that may affect product quality.

Scatter Diagram

A Scatter diagram is a graphical representation of data that shows the relationship between two variables. QC teams use scatter diagrams to identify patterns or correlations between variables that may be affecting product quality. The diagram consists of a series of points that represent data pairs, with one variable plotted on the X-axis and the other on the Y-axis. QC teams use scatter diagrams to identify the direction and strength of the relationship between variables, which can help them make informed

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Training Deliverables

Upon completing our quality circle training, participants will receive:

  • Comprehensive training materials for reference and further learning.
  • A certificate of completion, recognizing their commitment to quality circle training.
  • Tools and templates to assist in forming and facilitating quality circles.
  • Ongoing support and access to resources for continued learning and improvement.

Duration Of Training

The quality circle training can be planned for one day or for 2 day. All training program of green dot are customized and result oriented.


Q. What are the benefits of using seven QC tools?

A. Seven QC tools help organizations identify quality-related issues, analyze data, and take corrective actions to improve the quality of products or services.

Q. What is the role of Quality Circle in TQM?

A. Quality Circle is an essential component of TQM that helps organizations to improve the quality of products or services continuously.

Q. Who can participate in Quality Circle?

A. Employees at all levels can participate in Quality Circle.

Q. What are the primary objectives of Quality Circle?

A. The primary objectives of Quality Circle are to identify quality-related issues, analyze data, and take corrective actions to improve the quality of products or services.

Q. What are the steps involved in Quality Circle?

A. The steps involved in Quality Circle are identifying the problem, collecting and analyzing data, identifying the root cause of the problem, generating solutions, implementing the solutions, monitoring the results, and standardizing the process.


In conclusion, Quality Circle is an essential component of every organization that aims to improve the quality of products or services continuously. The seven QC tools are an

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